Our desire is that you be completely satisfied with our products and any service we may extend to you in the hopes that you will become a repeat customer and, of course, you will refer us to you friends and loved ones.

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With this in mind if for some reason you must return an item purchased from us, please note our refund, return or exchange policy:

If in the unlikely event you must return a product purchased from us, please contact us first so we can authorize the return if we're still not able to resolve the issue first. 

For Amoena® products the warranties are as follows:  There is a two- year limited warranty for all silicone breast forms except the Tria® Swimform which comes with a limited one-year warranty.  Amoena® swim wear and panties are not-returnable and non-refundable, unless defective. 

For Nearlyme® products, the warranty information for most of the products in this website are specified in their description.  If there is no warranty information in the product description, please contact us with the name and SKU number of the product, and we'll indicate the warranty.

The warranties specified above are not all inclusive; therefore, if you have any questions at all concerning our "Warranties Refunds Returns" please don't hesitate to contact us.

The below information is provided to you as a courtesy and in the hope it will help you in making a informed decision when you consider purchasing products from our website.  Again, if you have any questions at all, please don't hesitate to contact us.  Your satisfaction is our number one priority!

Warranties

When you make a major purchase, the manufacturer or seller makes an important promise to stand behind the product. It's called a warranty. Federal law requires that warranties be available for you to read before you buy even when you're shopping by catalog or on the Internet. Coverage varies, so you can compare the extent of warranty coverage just as you compare the style, price, and other characteristics of products.

Written Warranties

Although not required by law, written warranties come with most major purchases. When comparing written warranties, keep the following in mind:

• How long does the warranty last? Check the warranty to see when it begins and when it expires, as well as any conditions that may void coverage.
• Who do you contact to get warranty service? It may be the seller or the manufacturer who provides you with service.
• What will the company do if the product fails? Read to see whether the company will repair the item, replace it, or refund your money.
• What parts and repair problems are covered? Check to see if any parts of the product or types of repair problems are excluded from coverage. For example, some warranties require you to pay for labor charges. Also, look for conditions that could prove expensive or inconvenient, such as a requirement that you ship a heavy object to a factory for service, or that you return the item in the original carton.
• Does the warranty cover "consequential damages?" Many warranties do not cover damages caused by the product, or your time and expense in getting the damage repaired. For example, if your freezer breaks and the food spoils, the company will not pay for the lost food.
• Are there any conditions or limitations on the warranty? Some warranties provide coverage only if you maintain or use the product as directed. For example, a warranty may cover only personal uses—as opposed to business uses—of the product. Make sure the warranty will meet your needs.

Implied Warranties

Implied warranties are created by state law, and all states have them. Almost every purchase you make is covered by an implied warranty.

The most common type of implied warranty—a "warranty of merchantability," means that the seller promises that the product will do what it is supposed to do. For example, a car will run and a toaster will toast.

Another type of implied warranty is the "warranty of fitness for a particular purpose." This applies when you buy a product on the seller's advice that it is suitable for a particular use. For example, a person who suggests that you buy a certain sleeping bag for zero-degree weather warrants that the sleeping bag will be suitable for zero degrees.

If your purchase does not come with a written warranty, it is still covered by implied warranties unless the product is marked "as is," or the seller otherwise indicates in writing that no warranty is given. Several states, including Kansas, Maine, Maryland, Massachusetts, Mississippi, Vermont, West Virginia, and the District of Columbia, do not permit "as is" sales.

If problems arise that are not covered by the written warranty, you should investigate the protection given by your implied warranty.

Implied warranty coverage can last as long as four years, although the length of the coverage varies from state to state. A lawyer or a state consumer protection office can provide more information about implied warranty coverage in your state.

Preventing Problems

To minimize problems:

• Read the warranty before you buy. When online, look for hyperlinks to the full warranty or to an address where you can write to get a free copy. Understand exactly what protection the warranty gives you. If a copy of the warranty is available when shopping online, print it out when you make your purchase and keep it with your records.
• Consider the reputation of the company offering the warranty. Look for an address to write to or a phone number to call if you have questions or problems. If you're not familiar with the company, ask your local or state consumer protection office or Better Business Bureau if they have any complaints against the company. A warranty is only as good as the company that stands behind it.
• Save your receipt and file it with the warranty. You may need it to document the date of your purchase or prove that you're the original owner in the case of a nontransferable warranty.
• Perform required maintenance and inspections.
• Use the product according to the manufacturer's instructions. Abuse or misuse may void your warranty coverage.

Finally please don't forget to check out our Products Links to the left and "window shop" our many wonderful and exciting products we have to offer.  (Tip: Clicking on "+" icons will display more products.)

**Si prefiere Español,  por favor contáctame.